Refunds, Returns and Policy Information

Refund and Returns

Your satisfaction is our first priority at Allanson Souvenirs.  If your item is faulty upon arrival or is not as described, we will gladly exchange the item and refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.  Faulty goods may be returned at the cost of Allanson, change of mind returns will be returned at cost of customer.

Refunds are for goods only, shipping costs can not be refunded.

Allanson Souvenirs does it's up most to ensure that all goods are sent and received, we  can take no responsibility for  loss goods or unreceived goods though international transit.

Goods sent by seamail can take up to 3 months to be delivered.

If an item can't be delivered and is returned to us, we will refund the cost of goods 

Shipping Charges are not refundable.

From time to time we may have a design out of stock, we will do are upmost to contact you with a choose to replacement the item, if you can not be contacted we will substite with an item from the same range with a different design to get your order out as soon as possible.

Returns Process

To return an item, please send it to:

28 Allamanda Boulevard, Lysterfield, Victoria, Australia 3156

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

Missing Goods

Claims for missing items will not be recognised after 2 days of delivery. Please notify us of short deliveries immediately.

Collection of Personal Information

Allanson collects personally identifiable information, such as your email address, name, home or work address and telephone number.  Allanson also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by This information can include: your IP address, browser type,, access times and referring Web site addresses. This information is used by Allanson's for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Allanson's Web site.

Use of your Personal Information

Allanson's collects and uses your personal information to operate the Allansons website and deliver the services you have requested. Allanson's also uses your personally identifiable information to inform you of other products or services available from Allanson's and its affiliates. Allanson's may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Allanson's does not sell, rent or lease its customer lists to third parties. Allansons may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Allansons may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to, and they are required to maintain the confidentiality of your information.

Allanson's does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Allanson's keeps track of the pages our customers visit within, in order to determine what Allanson services are the most popular. This data is used to deliver customised content and advertising within Allanson Souvenirs to customers whose behaviour indicates that they are interested in a particular subject area.

Allanson's website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Allanson's or the site; (b) protect and defend the rights or property of Allanson Pty Ltd ; and, (c) act under exigent circumstances to protect the personal safety of users of, or the public.

Use of Cookies

The Allanson's website use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages, or register with site or services, a cookie helps to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of