Returns Policy @ Allanson Souvenirs
Return Policy @ Allanson Souvenirs
Your Satisfaction is Our Priority
At Allanson Souvenirs, we're committed to ensuring your complete satisfaction. If you receive a faulty item or one that doesn't match its description, we'll gladly exchange it or issue a full refund to your original payment method.
Return Policy
To be eligible for a return or exchange, please nofity us that you wish to return the item within 7 days of purchase, Goods must arrive back within 30 Days. Once sent Please provide us with a tracking number for the returned item. The item must be returned in its original condition, unused, and in its original packaging.
Email : hello@allansonssouvenirs.com.au
- Faulty Goods: We'll cover the return shipping costs for faulty items.
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Change of Mind: For returns due to a change of mind, the customer is responsible for the any shipping costs. For orders send out over $100, where shipping wasn't charged, these fees will be deducted from the refund. A refund will be issued minus any shipping charge.
Please note that refunds are issued for the cost of the goods only. Shipping fees are non-refundable, except as noted above.
To return an item, please contacting us first :
RETURN ADDRESS:
28 Allamanda Boulevard, Lysterfield, Victoria, Australia 3156
We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect.
In this case please call +61407814684 or email hello@allansonssouvenirs.com.au prior to sending goods back.
In the case of clothing purchases, please be aware that items will incur a $10 dry cleaning fee should the item be returned marked with make-up, deodorant or any other visible stain.
Conditions:
- No refunds or exchanges will be offered for products that have had tags removed, have been worn or washed.
- No refunds or exchanges will be offered on products or any garments where the packaging has been damaged.
- Allanson Souvenirs is not responsible for freight or customs costs in returning the items to our warehouse, except where the goods are deemed faulty in which case Allanson Souvenirs will cover any postage costs. Please call +61407814684 or email allansonsouvenirs@gmail prior to sending goods back.
- No refunds or payments will be made in respect to customs charges or taxes incurred as part of an international purchase or return. As per our shipping policy, Allanson Souvenirs are not liable for any customs charges or duties
- No refunds will be offered for freight costs where there the goods are returned but are not deemed faulty. In these cases, only the costs of the goods will be refunded.
- Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card. Items for return should be kept in a smoke-free environment as returns will be refused on items that are returned smelling of tobacco smoke.
- No refunds or exchanges will be processed after 30 days.
- Cancellation of Orders will occur a restocking fee of $20.00 per order.
- Restocking Charges will be deducted from your refund.